Delivery
Where do Scotch & Soda Australia deliver to?
Currently, we only ship to addresses within Australia.
What are the shipping costs?
Standard shipping to addresses within Australia is free of charge.
When will my order arrive?
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will not be received by our warehouse for processing until the next business day. We do our best to process your order in a timely fashion, but delays can occur during sale periods.
Once your order is ready for pickup by Australia Post, a dispatch notification will be sent to the email address provided at checkout. You will be able to use the consignment number sent by Australia Post to track and trace your package from Scotch & Soda to your doorstep.
Standard delivery to metropolitan areas will usually arrive within 3-5 business days after dispatch. For regional areas, delivery is between 5 to 14 business days after dispatch.
What’s my order status?
Your order is in progress until a dispatch notification is emailed from Australia Post providing your consignment details for tracking via the Australia Post website.
Returns
I want to return my order, or a part of it, what should I do?
If for any reason you are not satisfied with your online order, for instance the size was not correct or you don’t like the colour, you can return the articles in the box that you received from us or other packages that will prevent the clothes against damaging (excludes fragrance and garments described as FINAL SALE – Cannot be Returned). The articles must be returned unworn, undamaged and with their labels attached. As per the Terms & Conditions, items for refund must be returned within 14 days. Follow the instructions on the Returns Form enclosed with your order and return to the address below.
- Online orders can only be brought back to this webstore, not to other offline stores.
- Always include the Returns Form, your order number(s) and preferably the delivery note you received with your package.
- Please note that we will not pay the shipping cost for these returns. We will refund you for your returned product.
Address for Mailing and Returning Goods:
Scotch & Soda Australia
C/- Mogo Clothing Australia Pty Ltd
PO Box 5574
West End Qld 4101
Australia
Please Note: Always include your order number(s) when you make a return to us.
My goods are damaged. What can I do?
You can always return goods if they are defective/faulty. You should inspect the Scotch & Soda goods as soon as you receive them for defects or damage. Please note that we must be notified within 14 days if any items received are defective or damaged. So what should you do? The best way is to contact us first by sending an e-mail with pictures of the faulty product/s explaining what is wrong. After that we will issue a replacement if available or, if required by the customer, a refund. In case of damaged or faulty goods, the cost of returning the goods will be reimbursed to the customer. If you have any further questions or concerns about returning a purchase, please don’t hesitate to contact us on webstore@scotch-soda.com.au.
Shopping & Payments
What payment method does Scotch & Soda accept?
All orders are processed in Australian dollars and include GST. Payment methods currently available are Visa, Mastercard, American Express and PayPal.
Is it safe to use my Credit Card information online at Scotch & Soda?
Your credit card information and personal information are safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
Can I order via e-mail, fax or telephone?
Due to security reasons we do not accept orders via telephone, fax or e-mail.
Do I need an account to place an order online?
Yes you will be asked to create an account online to place an order. Please refer to our Privacy Policy for details on how your information is stored.
Technical
What if there is an error on the website?
Our web store should work properly. We built it with precision and considered every detail. However, if you find an error on the website, we would appreciate it if you contact us. Please send us an email to webstore@scotch-soda.com.au.
What do I do if I have forgotten my password or my password does not work?
If you have forgotten your password you can reset in on the log in page by using the “forgotten password” function.
Contact
How do I contact Customer Service?
If you have any questions do not hesitate to send us a message. You can send us an email with your questions and your order number to the following e-mail address: webstore@scotch-soda.com.au. We will endeavour to respond to your email within 2 working days.
My question is not mentioned at this FAQ, how can I ask my question?
If your question is not answered, please send us an email on webstore@scotch-soda.com.au with your question. We will answer your question within 2 working days.
Privacy and Online security
Privacy Policy
We are committed to protect your privacy. We do not distribute, sell or rent the information you provide us to anyone. In other words: you will not get on a spam list. See the privacy policy below by clicking on the privacy policy link in the footer.
Is it safe to use my Credit Card information online at Scotch & Soda?
Your credit card information and personal information are safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
Products
Size Chart
Size charts are available next to each product item. Since our sizes may differ from standards, we made these charts so you can easily find your personal digits and compare it with our sizes. The table shows the common sizes. The size OS stands for one size.
How do I know if an item is in stock?
Most items are shown in stock. If a product does not appear in a specific size in the ‘Size’ dropdown, it means that specific size is not available anymore and the item is out of stock. Please be aware that even if an item is in your shopping bag, it can still be bought by another visitor who is also shopping on Scotch & Soda.
What if an article ran out of stock?
We do our best to keep the stock up to date, however, technical errors can always occur. If such a situation happens, don’t hesitate to contact us by email on webstore@scotch-soda.com.au and we’ll work the issue out.
My goods are damaged. What Can I do?
You can always return goods if they are defective/faulty. You should inspect the Scotch & Soda goods as soon as you receive them for defects or damage. Please note that we must be notified within 14 days if any items received are defective or damaged. So what should you do? The best way is to contact us first by sending an e-mail with pictures of the faulty products explaining what is wrong. After that we will issue a replacement if available or, if required by the customer, a refund. In case of damaged or faulty goods, the cost of returning the goods will be reimbursed to the customer. If you have any further questions or concerns about returning a purchase, please don’t hesitate to contact us on webstore@scotch-soda.com.au.
