WHERE DO SCOTCH & SODA AUSTRALIA DELIVER TO?
Scotch & Soda Australia only delivers to addresses within Australia. Please refer to the Store Finder if you are outside of our delivery area.
WHAT’S MY ORDER STATUS?
You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check “My Orders” for the current status of your order.
WHEN WILL MY ORDER BE SHIPPED?
We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.
CAN I CHANGE MY ADDRESS?
Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.
HOW CAN I TRACK MY ORDER?
Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.
WHAT IS THE DELIVERY TIME OF MY ORDER?
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will not be received by our warehouse for processing until the next business day. We do our best to process your order in a timely fashion, but delays can occur during sale periods.
Our packages are shipped with Australia Post and a signature is required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package.
Once your order is ready for pickup by Australia Post, a dispatch notification will be sent to the email address provided at checkout. You will be able to use the consignment number sent by Australia Post to track and trace your package from Scotch & Soda to your doorstep.
Standard delivery to metropolitan areas will usually arrive within 3-5 business days after dispatch. For regional areas, delivery is between 5 to 14 business days after dispatch.
Choosing the Express Post option will ensure that you receive your delivery the day after dispatch only if you are within the Australia Post next day guaranteed network (please check here prior to ordering).
WHAT ARE THE SHIPPING COSTS?
Standard shipping is free and an Express Post service is also available for $12*. Please note that returning costs are on your expense.
*Subject to change
WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?
If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.
HOW DO I RETURN AN ITEM?
If for any reason, you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). Articles purchased on sale can’t be returned if you simply change your mind or misjudge your size, however, we are always happy to help you exchange for the perfect fit if you contact Customer Service prior to returning your article/s. We will also accept the return of sale items where there is a fault or the garment is not as pictured or described in our webstore.
Please note that Barfly, our fragrance, cannot be returned. Online orders cannot be returned to other stores.
Please fill in the return form you received and attach it to your package. Please use the following returning address:
Scotch & Soda Australia
C/- Mogo Clothing Australia Pty Ltd
PO Box 3547
Newmarket Qld 4051
Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with. Returning costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of the returned products or provides a tracking number.
CAN I EXCHANGE MY ONLINE PURCHASE?
If you would like to exchange an article, please contact Customer Service before sending your article back so we can confirm availability and put the exchange article aside for you. Once we receive your return in good condition, we will ship the exchange article within 3 working days.
HAVE YOU RECEIVED MY RETURNED GOODS?
As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.
I HAVE RECEIVED A FAULTY ITEM FROM YOUR WEBSTORE
You should inspect Scotch & Soda goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what’s wrong and attaching photos to your message. Please note that we must be notified within 8 days if any items received are defective or damaged.
I HAVE A COMPLAINT ABOUT AN ARTICLE I BOUGHT IN A SCOTCH & SODA STORE
If you have any issue or complaint about an article bought in a Scotch & Soda store, we recommend to contact one of our Scotch & Soda stores about this matter. All our stores are listed in the Store Finder.