Where do Scotch & Soda Australia deliver to?
Currently, we only ship to addresses within Australia.
What are the shipping costs?
Standard shipping to addresses within Australia is free of charge.
When will my order arrive?
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will not be received by our warehouse for processing until the next business day. We do our best to process your order in a timely fashion, but delays can occur during sale periods.
Once your order is ready for pickup by Australia Post, a dispatch notification will be sent to the email address provided at checkout. You will be able to use the consignment number sent by Australia Post to track and trace your package from Scotch & Soda to your doorstep.
Standard delivery to metropolitan areas will usually arrive within 3-5 business days after dispatch. For regional areas, delivery is between 5 to 14 business days after dispatch.
What’s my order status?
Your order is in progress until a dispatch notification is emailed from Australia Post providing your consignment details for tracking via the Australia Post website.
I want to return my order, or a part of it, what should I do?
If for any reason you are not satisfied with your online order, for instance the size was not correct or you don’t like the colour, you can return the articles in the box that you received from us or other packages that will prevent the clothes against damaging (excludes fragrance and garments described as FINAL SALE – Cannot be Returned). The articles must be returned unworn, undamaged and with their labels attached. As per the Terms & Conditions, items for refund must be returned within 14 days. Follow the instructions on the Return Form enclosed with your order and return to the address below.
- Online orders can only be brought back to this webstore, not to other offline stores.
- Always include the Return Form, your order number(s) and preferably the delivery note you received with your package.
- Please note that we will not pay the shipping cost for these returns. We will refund you for your returned product.
Address for Mailing and Returning Goods:
Scotch & Soda Australia
C/- Mogo Clothing Australia Pty Ltd
PO Box 5574
West End Qld 4101
Please Note: Always include your order number(s) when you make a return to us.
My goods are damaged. What can I do?
You can always return goods if they are defective/faulty. You should inspect the Scotch & Soda goods as soon as you receive them for defects or damage. Please note that we must be notified within 14 days if any items received are defective or damaged. So what should you do? The best way is to contact us first by sending an e-mail with pictures of the faulty products explaining what is wrong. After that we will issue a replacement if available or, if required by the customer, a refund. In case of damaged or faulty goods, the cost of returning the goods will be reimbursed to the customer. If you have any further questions or concerns about returning a purchase, please don’t hesitate to contact us on firstname.lastname@example.org.